Terms of Service

1. Acceptance of Terms

By accessing or using the website and services provided by Penfai LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.

3. Intellectual Property

The content, features, and functionality of our website and services, including but not limited to text, graphics, logos, and software, are the exclusive property of Penfai LLC and are protected by international copyright, trademark, and other intellectual property laws.

4. User Content

If you submit any content to our website (e.g., comments, feedback), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content in connection with our services. You represent that you own or have the necessary rights to the content you submit.

5. Limitation of Liability

To the fullest extent permitted by law, Penfai LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our services.

6. Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Penfai LLC is established, without regard to its conflict of law provisions.

8. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any significant changes. Your continued use of the services after such changes constitutes your acceptance of the new Terms.

9. Customer Service and Contact Details

Customer service for Penfai LLC is provided primarily by email. If you have any questions about your use of our website, our mobile applications, or any services provided by Penfai LLC, you can contact us at info@penfai.com.

10. Return Policy (Physical Goods)

Penfai LLC does not sell or ship physical goods from this website. All offerings promoted here relate to digital services, software, or consulting. As a result, there is no physical returns process applicable to purchases made through or in connection with this website. If you believe you have been charged in error by Penfai LLC, please contact us at info@penfai.com so we can review your case.

11. Refund and Dispute Policy

Because Penfai LLC provides digital services and bespoke AI solutions, fees are generally non-refundable once work has begun or access to a service has been provided. However, we want to act fairly and transparently. If you believe a charge by Penfai LLC is incorrect, please contact us within 14 days of the transaction at info@penfai.com with details of the issue. We will review your request and, if appropriate, may offer a partial or full refund at our sole discretion.

12. Cancellation Policy

If you access Penfai LLC services via a mobile application or third-party platform (such as an app store), cancellation of subscriptions or in-app purchases must be completed through that platform according to its rules. For any direct service agreements with Penfai LLC, cancellation terms will be defined in the specific proposal or statement of work. In all cases, already-delivered services are not refundable unless expressly agreed in writing by Penfai LLC.

13. Legal and Export Restrictions

Penfai LLC does not provide services in jurisdictions where such services would violate applicable sanctions, export control laws, or other legal restrictions. In particular, Penfai LLC does not knowingly provide services to individuals or entities located in or ordinarily resident in countries or regions subject to comprehensive sanctions, or to persons listed on relevant sanctions or restricted party lists. By using our services, you represent that you are not located in, under the control of, or a national or resident of any such prohibited jurisdiction or on any such list.

14. Promotions and Special Offers

From time to time, Penfai LLC may run promotions, trials, discounts, or other special offers. Unless expressly stated otherwise in the specific promotion, such offers: (a) are limited to new customers of Penfai LLC, (b) cannot be combined with other offers, and (c) may be modified or withdrawn at any time by Penfai LLC in its sole discretion. Any additional terms and conditions for a promotion will be presented alongside the offer and, by participating, you agree to those terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Penfai LLC
Email: info@penfai.com